Feedback-Driven Improvement
At Outright Care, we are committed to delivering excellence through continuous improvement shaped by your feedback. We believe that truly meeting your needs starts with listening—understanding your experiences, concerns, and suggestions. Here’s how we make it simple and accessible for you to share your feedback with us.
Feedback Mechanisms
We offer multiple channels to ensure that providing feedback is convenient:
We hold regular review meetings with staff at all levels—including caregivers, support staff, and management—to openly discuss feedback and identify areas for improvement. These sessions ensure that everyone at Outright Care remains aligned with our shared commitment to enhancing the quality of our services.
We are dedicated to responding promptly to the feedback we receive. By implementing changes swiftly, we ensure our services continuously evolve to better meet the needs of our clients and enhance their overall experience with Outright Care.
Providing Your Feedback
We encourage you to share your experiences and suggestions with us.
Listening to and Involving People
At Outright Care, we uphold the following quality statement:
We make it easy for individuals to share feedback, offer ideas, or raise concerns about their care, treatment, and support. We actively involve them in decisions that affect their care and ensure they are informed of any changes made as a result of their input.
Quality Statement: What This Means
Our quality statement means we make it easy for everyone to give feedback and raise concerns. We take all complaints seriously and treat them with care. We investigate thoroughly, respond quickly, and ensure there are no negative consequences for complaining. We keep people informed about what we do with their feedback and involve them in making improvements. We also use complaints as a chance to learn and get better, with our staff applying these lessons to improve our care every day.
I Statements
Our “I Statements” ensure that your care is well-coordinated, with everyone working together with you. You are in control of planning your care and support, with help from those who know and care about you if needed. We encourage you to give feedback about your care in ways that suit you, and we make sure you know how your feedback has been used.
Share Your Story
Tell Us About Your Care
At Outright Care, we genuinely value your feedback and welcome your thoughts on our services. Your experiences help us recognise what we’re doing well and highlight opportunities for improvement. Whether you’ve had a positive experience or feel we haven’t met your expectations, we want to hear from you.
